Help & Information
Find answers to common questions about drying times, delicate fabric care, safety guidelines, and scheduling policy.
With our advanced hot water extraction system, carpets typically dry within 2 to 4 hours. Adequate ventilation, open windows, or keeping heating on can speed this up. We rake the carpet fibers to optimize airflow.
Yes, absolutely. We use eco-friendly, biodegradable, wool-safe cleaning formulations that are completely non-toxic and residue-free once dry, ensuring your family's safety.
While we boast a very high success rate (over 95%) using advanced spot-treatment chemistry, some stains (such as permanent food dyes, bleach spills, or ancient heat-set stains) can permanently damage carpet fibers. We assess every stain on-site and discuss expected outcomes before starting.
We perform a fiber identification test first. For delicate fabrics (such as linen or velvet), we apply low-moisture dry-extraction or mist-extraction chemistry to avoid water-marking and fabric shrinkage, while keeping drying times fast.
Yes, Carpetix is fully covered by comprehensive public liability insurance. This guarantees full protection and peace of mind for all domestic properties and commercial assets during cleaning operations.
No, you do not need to pre-vacuum. Our thorough cleaning process includes a deep dry vacuuming pass using industrial turbine vacuums to remove surface dust and grit before we apply any spray.
We are based in Leytonstone (E11) and cover the surrounding area, including Wanstead, Leyton, Forest Gate, Stratford, Walthamstow, and other postcodes in East and North-East London.
We offer free cancellations and slot changes up to 24 hours before your scheduled booking. Appointments canceled within 24 hours may be subject to a late notification charge.