Privacy Policy

1. Information We Collect

In running and maintaining our website, and providing our cleaning services, we may collect and process the following data about you:

• Information about your use of our site including details of your visits such as pages viewed and the resources that you access.
• Information provided voluntarily by you. For example, when you register for information, make a booking request, or request a quote (including your name, phone number, email address, postcode, and description of your cleaning requirements).
• Information that you provide when you communicate with us by any means.

2. Use of Your Information

We use the information that we collect from you to provide our services to you. In addition to this, we may use the information for one or more of the following purposes:

• To provide information to you that you request from us relating to our products or services.
• To carry out our contractual obligations arising from any agreements entered into between you and us (such as scheduling cleaning visits, preparing job summaries, and invoicing).
• To inform you of any changes to our website, services, or pricing.

3. Lawful Basis for Processing

Under the UK GDPR, the lawful bases we rely on for processing this information are:

• Your consent: You are able to remove your consent at any time by contacting us directly.
• Contractual obligation: Processing is necessary to perform a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
• Legitimate interest: Processing is necessary for our legitimate business interests, including service improvement, communication, and safety.

4. Storing & Protecting Your Personal Data

We do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.

Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or regulatory reporting requirements.

5. Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

• In the event that we sell any or all of our business to the buyer.
• Where we are legally required by law to disclose your personal information.
• To further fraud protection and reduce the risk of fraud.

6. Your Data Protection Rights

Under UK data protection law, you have rights including:

• Your right of access: You have the right to ask us for copies of your personal information.
• Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate or complete information you think is incomplete.
• Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

7. Contacting Us & Complaints

If you have any questions relating to this Privacy Policy, or if you wish to exercise any of your data rights, please contact us at:

Carpetix Ltd
39A Hainault Road, Leytonstone, London, E11 1EB
Email: info@carpetixltd.co.uk
Phone: +44 7368 257953

If you are not satisfied with how we address your data concerns, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).